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    FAQs

    Frequently Asked Questions:

    Q: How long will it take to receive my package?
    A: Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it.  Rest-assured we are doing everything in our power to get your order to you as soon as possible!  Once your order is dispatched, depending on your country or region, estimated delivery time is between 5-20 days.  Please consider any holidays that might impact delivery times.

    Q: Do we ship internationally?
    A: Yes.  Please note that we are able to ship to over 200 countries & regions!

    Q: What is the company return policy?
    A: We will replace all defective units with a new item upon 30 days of shipment arrival.

    Q: How can I contact you regarding my order?
    A: You can contact us via email by contact@pro-hair-cut.com using the form located on this page.  Also you can just respond directly to any notification you will receive regarding your order, shipment notification or delivery notification emails.

    Q: Is your website secure with my personal information?
    A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customer's private details!

    Q: How do I order on your website?
    A: Simply find the product you'd want and click the 'Add To Cart' button or use the "Buy Now Button" Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

    Q: Does The 'PRO-HAIR-CUT' provide a quality guarantee for all the products being sold?
    A: Absolutely! If you do not like the product or your product is damaged, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.

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